Sephora (Phoenix Market City Mall, Kurla, Mumbai)

I just wanted to share a quick note about my experience in store. I came in mainly to swatch and see a few Sephora glosses and lipsticks that I already had in my online cart, I just wanted to check th...

I just wanted to share a quick note about my experience in store. I came in mainly to swatch and see a few Sephora glosses and lipsticks that I already had in my online cart, I just wanted to check the shades in person before buying.

But while I was looking around, one staff member followed me, and then another came by and commented that the prices and shades are the same online, even though I hadn’t said anything about that. It just made the whole experience a bit awkward and uncomfortable.

As a customer, I should be able to swatch and explore products freely, that’s kind of the whole point of coming in-store instead of ordering online. It would be nice if the staff could give customers a bit more space while still being available if someone needs help.

I love Sephora and the range you offer, but I hope this feedback helps make the in-store experience more relaxed and welcoming.

Pathetic staff and service.. I made a purchase 2 days back and my money was debited by UPI.. There was fault in their system.. They said payment was not received in their system.. The purchase was ove...

Pathetic staff and service.. I made a purchase 2 days back and my money was debited by UPI.. There was fault in their system.. They said payment was not received in their system.. The purchase was over thousand rupees.. Frustated as I was.. I asked them to check by UPI transaction ID.. They showed no sympathy and told me that they can only check whether their system has recieved and Not possible to check by transaction ID.. They told me to come after 48 hrs.. I reached after 48 hrs.. No prompt response.. not even a sorry.. I went to store,. Again they said the same thing.. Rude anf extremely unprofessional attitude.. worst staff.. They were repeatedly calling their manager who was not picking the call.. after n hour he picked the call.. no assistance.. No response.. They did not refunded payment, neither did they checked by transaction ID.. no response that was even close to satisfactory… the result is that My money has been debited.. they cant check by transaction ID as per them.. no product and no refund. Extremely fradulent and lack of common courtesy… pathetic staff

Very Disappointed with Sephora Store Staff And Sephora India’s Customer Support – Misleading Policies I had a genuinely unpleasant experience with Sephora Phoenix Mall Pune and the their India suppor...

Very Disappointed with Sephora Store Staff And Sephora India’s Customer Support – Misleading Policies

I had a genuinely unpleasant experience with Sephora Phoenix Mall Pune and the their India support, especially regarding their handling of allergy-related issues. Despite their website clearly stating that they offer returns or exchanges within 14 days for allergies or other product concerns, they do not respond to emails or follow up on calls at all. I reached out multiple times after experiencing a reaction to a product, but there was zero communication or support.

What’s worse is that this isn’t just poor service — it feels completely dishonest, as the advertised policy appears to be just for show. For a brand that claims to value customer safety and satisfaction, this kind of indifference is unacceptable.

I’ve heard about other beauty brands, and in these type of cases, their support teams are quick, responsive, and genuinely helpful. Compared to them, Sephora India's service is shockingly bad. It's clear that they do not take customer concerns seriously, especially when it matters most.

Shop with caution. If you run into a problem, you’re likely to be ignored.

I visited this store midweek in the evening to purchase perfume of Giorgio Armani. It was available. There was no rush. They have huge collection of fragrances, makeup, beauty, and skincare products. ...

I visited this store midweek in the evening to purchase perfume of Giorgio Armani. It was available. There was no rush. They have huge collection of fragrances, makeup, beauty, and skincare products. You would find almost any brand here. Staff was very courteous. There was no offer going on so I didn't get any discounts, but thanks to the guy on billing counter (I forgot the name), I got few samples of perfumes and skincare. He was very patient and professional. After deciding on the product, I went sometime later to purchase it and he kept it aside. Even I encountered some issues during the payment, which he dealt with very patiently. Overall, the service was excellent.

Hii my name atul, I m regular Customer of sephora,i buy products from it this time i buyed it some cosmetic and (gucci flora perfume) bill was (22000) and that not less amount ?[perfume was 12500 app...

Hii my name atul,
I m regular Customer of sephora,i buy products from it this time i buyed it some cosmetic and (gucci flora perfume) bill was (22000) and that not less amount ?[perfume was 12500 approx] from the kurla store they gave me sample of 1ml 2ml perfume and they showed me sample cosmetic pouch but they didn't put inside that was 1st mistake ok
2nd mistake they don't have any store contact number that we can call?
3rd mistake they had customer care number they told me they contact u in 24 hour but they didn't call, there is 7days exchange policy in that period wht shud i do?
I used to stay in town and I m not closer to kurla so that I m not satisfied with this store and policy
Dear Sir or madam u shud call me .
People I used to say u if u r satisfied than only u buy products other wish don't buy?