Nykaa Luxe

I was assisted by Manvi ! She is so so so good and passion about her job. Such a lovely associate, helped so much with various shades till I wasn’t sure, super hard working and good with her communica...

I was assisted by Manvi ! She is so so so good and passion about her job. Such a lovely associate, helped so much with various shades till I wasn’t sure, super hard working and good with her communication. Loved loved loved my store experience because of her

I walked in to buy a mascara got greeted by very humble and helpful, gentle sales person i ever met Namira she is soo good got and great for her service
Very happy with the service

It was very fruitful experience as Sana spent 2 hours walking me through the products and their detailed usage. She guided me into my skin needs and helped me choose! Worthwhile time! Enjoyed the who...

It was very fruitful experience as Sana spent 2 hours walking me through the products and their detailed usage. She guided me into my skin needs and helped me choose!

Worthwhile time! Enjoyed the whole store too.

Had a lovely experience at Nykaa with Manavi, was looking for an eyeshadow palette and she suggested me the perfect one, had a good time trying out the shades, will definitely come here again :)

I visited the Nykaa store today to purchase a Sol de Janeiro gift box for a teenager. I asked the sales associate to show me the available gift box options, and she presented a few, from which I selec...

I visited the Nykaa store today to purchase a Sol de Janeiro gift box for a teenager. I asked the sales associate to show me the available gift box options, and she presented a few, from which I selected one and completed the purchase. As I was leaving, I noticed another Sol de Janeiro gift box that hadn’t been shown to me. This box appeared more appealing, contained additional products, and was priced higher.

I asked the sales associate if I could exchange the purchased gift box for the one I had just seen, explaining that I had specifically requested all available options. She promptly declined without providing a reason. Given that I had just completed the transaction and the store was not busy, with only two customers and numerous staff present, I was surprised by the response. I requested to speak with the store manager. Initially, another staff member who was not the manager approached me, but after clarification, the store manager arrived. I explained the situation, and the manager promptly apologized and facilitated the exchange within minutes.

While the issue was resolved by the manager, the initial response from the sales associate could have been more accommodating, specially since it was her miss of not showing me the entire range. The attitude of the sales staff was notably poor, and they would benefit from additional training on how to handle customer inquiries and requests effectively.